Refund policy
Returns & Refunds Policy
Ultimate Nutrition Ltd
At Ultimate Nutrition, we take pride in the quality of our products and the service we provide to our customers. We want you to be completely satisfied with your purchase.
If you need to return an item, please read the following information carefully.
1. Your Right to Cancel β 14 Days
If you purchase products from us online, by telephone or by mail order, you normally have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.
Where an order contains items delivered separately, the cancellation period normally runs from receipt of the last item.
To exercise your right to cancel, you must notify us of your decision within this period.
Please email:
Suggested subject line: RETURN REQUEST β Order Number [your order number]
Please include your name, order number and the product or products concerned. You are welcome to explain the reason for your return, although this is not required when exercising your statutory cancellation rights.
We will provide the appropriate return instructions and address.
You may also notify us of cancellation by another clear statement. Using our suggested email subject line is helpful but is not a condition of exercising your legal rights.
2. Returning Unwanted Products
Once you have notified us of cancellation, you must return the relevant goods within 14 days.
For change-of-mind returns, we ask that products are returned:
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Unused and in their original packaging.
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With containers unopened and original security seals intact.
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Carefully packaged to prevent damage during transit.
Many of our food supplements are sealed for health protection or hygiene reasons. Where a product falls within the applicable legal exemption, the statutory right to cancel does not apply once its seal has been broken after delivery and the product is unsuitable for return for those reasons.
For other products, any deduction for handling beyond what is reasonably necessary will be made only where permitted by law.
These conditions do not affect your rights if goods are faulty, damaged, incorrectly supplied or not as described.
3. Return Postage
For change-of-mind returns, customers are responsible for the direct cost of returning the goods.
We recommend using a tracked postal service and retaining proof of posting.
For larger or heavier parcels, please contact us before arranging a courier collection or delivery, so that we can provide an appropriate physical delivery address.
Please do not send courier parcels to our PO Box without prior confirmation.
If we have supplied faulty, damaged or incorrect goods, we will cover reasonable return costs or arrange an appropriate return method.
4. Refunds and Original Delivery Charges
Once a valid return or cancellation has been processed, we will refund the amount due using the original payment method unless you expressly agree otherwise.
Where you cancel an entire eligible order within the statutory cancellation period, we will also refund the original standard delivery charge, where applicable.
If you selected a more expensive delivery service, we are only required to refund the equivalent cost of our least expensive standard delivery option.
Where you return only part of an order, the original delivery charge is not normally refunded unless required by law.
We will issue refunds without undue delay and, for statutory cancellations involving returned goods, no later than 14 days after receiving the goods back or receiving evidence that they have been sent back, whichever is earlier.
No administration fee will be charged for exercising your statutory cancellation rights.
5. Special Offers, Multi-Buys and 3-for-2 Promotions
Where products have been purchased as part of a special offer, bundle or multi-buy promotion, any partial refund will take account of the promotional price actually paid.
For example, if three identical products normally cost Β£30 each but were purchased on a 3-for-2 offer:
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Total paid for three products: Β£60.00
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Average promotional price per product: Β£20.00
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Refund for two eligible returned products: Β£40.00
For promotions involving products with different individual prices, we will calculate the appropriate refund fairly using the actual order discount and the amounts paid.
These calculations do not limit any statutory right to a refund, including rights relating to faulty or misdescribed goods.
6. Faulty, Damaged or Incorrect Products
If your order arrives damaged, contains an incorrect product or you believe an item is faulty, please contact us as soon as reasonably possible.
Email viv@ultimate-nutrition.com
Suggested subject line: ORDER PROBLEM β Order Number [your order number]
Please provide your order number, a description of the issue and, where helpful, photographs of the product or packaging.
We will investigate and arrange an appropriate remedy, which may include a replacement or refund in accordance with your statutory rights.
You will not be required to pay reasonable return costs for goods that are faulty, incorrectly supplied or not as described.
7. Return Addresses
For returns using Royal Mail, we may direct you to our postal address:
Ultimate Nutrition Ltd
PO Box 673
Longridge
Preston
PR3 8AE
United Kingdom
For courier deliveries, heavy parcels or other returns requiring a physical delivery address, please contact us first so that we can provide the correct return instructions.
8. Your Statutory Rights
Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9. Contact Us
If you have any questions about an order, return or refund, please contact us.
Ultimate Nutrition Ltd
Email: viv@ultimate-nutrition.com
Website: www.ultimate-nutrition.com
We are always happy to help and aim to resolve any concerns fairly and promptly.
Last updated: 13 October 2026
Model Cancellation Form
You may use this form to notify us that you wish to cancel an eligible order, but you do not have to use it.
To: Ultimate Nutrition Ltd
Email: viv@ultimate-nutrition.com
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Products: ______________________
Ordered on: ____________________
Received on: ___________________
Customer name: _________________
Customer address: ______________
Date: _________________________
Signature (only if submitted on paper): _________________________